Terms & Conditions

1. These terms

This website and the Sqoura platform are operated by Sqoura, a business operating in Sri Lanka. By creating an account, submitting a tournament entry, or making a payment through sqoura.com or app.sqoura.com, you accept these terms in full. If you do not accept them, do not use the platform.

Our Privacy Policy and Refund & Return Policy form part of these terms.

2. Definitions

• Platform — the Sqoura web application, website, and related services.
• Organiser — a club, federation, or other organisation with a Sqoura subscription that creates and runs tournaments.
• Competitor — an individual entered into a tournament, or the parent, guardian, coach, or club official entering them.
• Entry fee — the amount payable to enter a tournament, set by the Organiser.
• Subscription — the recurring fee an Organiser pays us for access to the Platform.

3. Accounts and eligibility

• You must be at least 16 years old to create an account, and at least 18 to agree to a paid Subscription.
• Information you give us when registering must be accurate and kept up to date.
• You are responsible for keeping your credentials confidential and for everything done under your account. Tell us immediately at [email protected] if you suspect unauthorised access. We strongly recommend enabling two-factor authentication.
• If you create an account on behalf of an organisation, you confirm you are authorised to bind that organisation to these terms.
• Accounts may not be shared. Invite additional team members instead — every plan supports this.

4. Subscriptions and billing

• Subscription prices are shown on our pricing page in Sri Lankan Rupees (LKR) and are exclusive of any taxes that may apply.
• Every plan begins with a free trial. We collect payment details at sign-up so service continues without interruption when the trial ends. Cancel before the trial ends and you are not charged.
• Subscriptions renew automatically for successive periods until cancelled. You may cancel at any time from your billing settings; access continues to the end of the period you have paid for.
• Subscription payments are processed by Paddle, which acts as merchant of record for those transactions and issues the corresponding invoice.
• We may change Subscription prices with at least 30 days’ written notice. The new price applies from your next renewal, and you may cancel before then if you do not accept it.
• If a payment fails, we will retry and notify you. Persistent non-payment may lead to suspension under Section 13.
• Refunds are governed by our Refund & Return Policy.

5. Entry fees and settlement

• The Organiser sets the entry fee for each tournament and category. The exact amount payable is shown before you confirm payment. No charge is ever made without that confirmation.
• We collect entry fees on the Organiser’s behalf and remit them, less our fees, after the event concludes and the refund window has closed.
• Payment of an entry fee does not by itself guarantee a place. An entry becomes confirmed when the Organiser accepts it. If an entry is rejected, the fee is refunded in full.
• We accept the payment methods supported by PayHere, including major credit and debit cards and locally supported bank and wallet options.
• Prices and totals displayed at checkout are final. If a technical error causes an incorrect amount to be displayed or charged, we will correct it and refund any overpayment.

6. Organiser responsibilities

If you use the Platform to run tournaments, you are responsible for:

• The accuracy of everything you publish — dates, venue, categories, rules, eligibility criteria, and fees.
• Actually delivering the event you have taken entries for, and telling entrants promptly if it changes or is cancelled.
• Holding the permissions, licences, insurance, and safeguarding measures your sport and jurisdiction require.
• The lawful handling of competitor data you collect through the Platform, including obtaining parental consent for junior entrants where it is required.
• Decisions about eligibility, seeding, disqualification, and results. These are yours, not ours — we provide the tooling, we do not officiate.
• Responding to competitor questions about your event within a reasonable time.

Where entry fees have been collected for an event that you cancel, you authorise us to refund those fees in full to the payers and to recover the corresponding amount from you.

7. Competitor entries

• You must give accurate details when entering. Wrong dates of birth, weights, or grades can invalidate an entry and put other competitors at risk.
• You are responsible for checking that the competitor meets the Organiser’s eligibility criteria before paying.
• Entering a combat sport competition carries inherent risk of injury. The Organiser, not Sqoura, is responsible for the safety, supervision, and conduct of the event.
• The Organiser’s rules, and those of the governing body it competes under, apply to your entry alongside these terms.
• Withdrawals and refunds are governed by our Refund & Return Policy.

8. Acceptable use

You must not:

• Use the Platform for anything unlawful, fraudulent, or deceptive, including collecting money for events you do not intend to run.
• Upload malware, or attempt to breach, probe, overload, or disrupt the Platform or its infrastructure.
• Attempt to access another organisation’s data, or any account that is not yours.
• Reverse engineer, decompile, scrape, or resell the Platform, or use it to build a competing product.
• Upload content that is defamatory, abusive, infringing, or that you do not have the right to share.
• Misrepresent your identity or your authority to act for an organisation.

Responsibly reported security vulnerabilities are welcome — email [email protected] and we will work with you.

9. Your data

You keep ownership of the data you put into the Platform. You grant us a limited licence to host, process, transmit, and display it strictly as needed to provide the service, keep it secure, and back it up.

You can export your data at any time while your account is active. After termination we retain it for the periods set out in our Privacy Policy, then delete it.

10. Intellectual property

The Platform, its software, design, branding, and documentation belong to Sqoura and are protected by copyright and trade mark law. Your Subscription grants a non-exclusive, non-transferable right to use the Platform for the duration of the Subscription — nothing more is assigned or licensed.

You may not use our name or logo without written permission, other than to state factually that you use Sqoura.

11. Availability and support

We work hard to keep the Platform available at all times, but we do not guarantee uninterrupted service. We may carry out planned maintenance, and will give advance notice of anything likely to cause noticeable disruption, scheduling it outside competition weekends wherever we can.

Support is provided by email at [email protected] during Monday to Friday, 9.00am – 5.30pm (Sri Lanka Standard Time, UTC+5:30). Federation plans include priority response.

12. Warranties and liability

We provide the Platform with reasonable skill and care. Beyond that, and to the extent the law allows, it is provided “as is” without further warranties of any kind.

We are not liable for:

• The conduct, safety, cancellation, or outcome of any tournament — those are the Organiser’s responsibility.
• Decisions an Organiser makes about eligibility, seeding, scoring, or disqualification.
• Loss of profit, revenue, goodwill, or anticipated savings, or any indirect or consequential loss.
• Failures caused by events outside our reasonable control, including outages at third-party infrastructure or payment providers.

Our total liability to you for all claims arising in any 12-month period is limited to the amount you paid us in that period. Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

13. Suspension and termination

• You may close your account at any time from your account settings.
• We may suspend or terminate an account that breaches these terms, that is being used unlawfully, or where fees remain unpaid after notice.
• Where we suspend an account with entry fees held on an Organiser’s behalf, we will refund those fees to the payers if the associated event cannot go ahead.
• Sections 9, 10, 12, and 15 survive termination.

14. Changes to these terms

We may update these terms as the Platform and the law change. The revision date is shown at the top of this page. For material changes we will notify account holders by email at least 30 days before they take effect. Continuing to use the Platform after that date means you accept the revised terms.

15. Governing law

These terms and any dispute arising from them are governed by the laws of the Democratic Socialist Republic of Sri Lanka, and you and we submit to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.

If any provision is found unenforceable, the rest remain in force. Our failure to enforce a provision is not a waiver of it.

16. Contact us